Terms of Service

1. Agreement to Terms

By accessing or using Veleria's services ("Service"), including our personal AI assistant Vera, business platforms, and VelCare, you agree to be bound by these Terms of Service. If you disagree with any part of these terms, you may not access the Service. These Terms constitute a legally binding agreement governed by Australian law.

2. Description of Services

Veleria provides AI-powered services including:

• Vera: Voice-enabled personal AI life assistant with 23 characters and 16 life modules
• Business Platform: AI-powered CRM with automation, booking, and messaging for 150+ industries
• VelCare: NDIS care management platform for disability service providers
• Custom Development: Bespoke software, apps, and AI solutions built to order

3. Account Registration

To use our services, you must:

• Be at least 18 years of age
• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Accept responsibility for all activities under your account

4. Acceptable Use

You agree to use our services lawfully. You may NOT:

• Violate any Australian laws
• Send spam or breach the Spam Act 2003
• Generate harmful, illegal, or misleading content
• Attempt to hack or compromise the platform
• Impersonate others or misrepresent AI content as human
• Resell the Service without written permission

5. Subscription & Payment Terms

• All prices are in AUD and include GST where applicable
• Subscriptions billed monthly or annually in advance
• Auto-renew unless cancelled 24 hours before renewal
• 7-day free trial on all paid plans (no credit card required)
• Cancel anytime — no lock-in contracts
• We may change pricing with 30 days notice

6. AI-Generated Content

• AI content may not always be accurate or appropriate
• You are responsible for reviewing AI content before use
• AI does not provide professional legal, medical, or financial advice
• You retain ownership of content you create using our AI

7. Service Availability

We strive for 99.9% uptime but cannot guarantee uninterrupted service. We are not liable for downtime due to scheduled maintenance, technical issues, or circumstances beyond our control.

8. Data Ownership & Portability

• You retain full ownership of your data
• Daily backups retained for 30 days
• Export your data anytime in JSON or CSV format
• Data retained for 30 days after cancellation

9. Intellectual Property

The Veleria platform, software, designs, and trademarks are owned by Veleria and protected by intellectual property laws. You receive a limited, non-exclusive licence to use the Service for its intended purpose.

10. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

• We are not liable for indirect or consequential damages
• Total liability limited to amount paid in 12 months preceding claim
• Consumer guarantees under Australian Consumer Law are not excluded

11. Termination

• Cancel anytime from your account settings
• We may suspend accounts that violate these Terms
• Access ends at current billing period
• 30 days to export data after cancellation

12. Dispute Resolution

Before commencing legal proceedings, you agree to attempt to resolve disputes through good faith negotiation by contacting us at legal@veleria.com.au. If the dispute cannot be resolved within 30 days, either party may pursue legal remedies.

13. Governing Law

These Terms are governed by the laws of Victoria, Australia. Any disputes will be resolved in the courts of Victoria.

14. Changes to Terms

We may modify these Terms at any time. We will notify you of significant changes at least 30 days before they take effect. Continued use constitutes acceptance.

15. Contact

Questions about these Terms?

Email: legal@veleria.com.au

Phone: 0478 333 107

Address: Melbourne, Victoria, Australia