Terms of service.

1. About these terms

These terms govern your use of the veleria.com.au website and set out the standard basis on which Veleria ("Veleria", "we", "us") provides software development services to clients ("you").

Each project is also governed by its written quote and any project agreement we provide. If a quote or project agreement conflicts with these terms, the quote or project agreement applies for that project.

By engaging us — including by accepting a quote in writing or paying a deposit — you agree to these terms.

2. Scoping and quotes

Projects begin with a scoping conversation at no charge. Following it, we provide a written quote describing the scope of work, deliverables, price and indicative timeline.

Quotes are fixed for the scope described in them and are valid for 30 days from issue unless stated otherwise. Anything not expressly described in the quote is outside scope.

3. Payment

Unless a quote states otherwise, projects require a deposit before work begins, with the balance payable on the milestones set out in the quote or on completion. Deposits secure your place in our schedule and are non-refundable once work has commenced, except as required by law.

Invoices are payable within 7 days unless otherwise stated. If an invoice remains unpaid past its due date, we may pause work until payment is received, and project timelines extend accordingly.

Ownership of deliverables does not transfer until the project is paid in full (see clause 7).

4. Scope changes

Requests outside the quoted scope are welcome — they are quoted separately in writing before any additional work begins. We never bill surprise hours: if it is not in the quote or a written variation you approved, you are not paying for it.

Minor adjustments at our discretion may be absorbed without a variation; we will tell you when a request crosses into new scope.

5. Your responsibilities

Timely delivery depends on you providing content, feedback, approvals and access (such as accounts and credentials you authorise) when reasonably requested. Delays in providing these extend the timeline correspondingly and, where a project is left dormant for more than 30 days due to outstanding client input, we may invoice for work completed to date.

You warrant that any content, branding, data or materials you supply do not infringe any third party’s rights, and that you are authorised to provide any personal information contained in them. You indemnify us against claims arising from materials you supply.

6. Revisions and acceptance

Each project includes the review rounds described in its quote. You will have the opportunity to review deliverables at agreed stages; deliverables are taken to be accepted when you approve them in writing or use them in production, or if no feedback is received within 14 days of delivery.

Acceptance does not affect the defect warranty in clause 8.

7. Intellectual property

On payment in full for a project, ownership of the custom code, designs and deliverables created specifically for that project transfers to you. Until then, they remain our property and are licensed to you only for review.

Deliverables may incorporate open-source components and standard libraries, which remain governed by their own licences, and our general know-how, techniques and non-client-specific tooling, which we retain and may reuse across projects.

Unless you ask us not to in writing, we may reference the project — name, description and non-confidential screenshots — in our portfolio and marketing.

8. Warranty and support

We warrant deliverables against defects — behaviour materially inconsistent with the quoted scope — for 30 days after launch, and will fix such defects at no charge. This does not cover issues caused by changes made by others, misuse, third-party service changes or failures, or new feature requests.

Ongoing support, maintenance and hosting are available under separate arrangements. Where we are not engaged for ongoing support, responsibility for operating and maintaining the software passes to you at handover.

9. Third-party services

Projects commonly depend on third-party services such as hosting, domains, email delivery, payment processors, AI providers and APIs. Their availability, pricing and terms are set by those providers and may change; ongoing third-party fees are your responsibility unless a quote states otherwise. We are not liable for third-party outages, changes or discontinuations, though we will help you respond to them where engaged to do so.

10. Confidentiality

Each party agrees to keep the other’s non-public information confidential and to use it only for the project. This survives the end of the engagement. Nothing prevents disclosure required by law.

11. Cancellation and termination

You may cancel a project at any time by written notice. On cancellation you pay for work completed to the date of cancellation (with the deposit applied against that amount), and we deliver work completed to that point on payment.

We may terminate an engagement if invoices remain unpaid 30 days past due, or for material breach not remedied within 14 days of written notice. Clauses relating to payment, IP, confidentiality and liability survive termination.

12. Liability

Nothing in these terms excludes, restricts or modifies any consumer guarantee or right under the Australian Consumer Law or other law that cannot lawfully be excluded.

Subject to that, our total aggregate liability for any claim arising out of or in connection with a project is limited to the amount you paid for that project, and neither party is liable to the other for indirect or consequential loss, including lost profits, lost revenue, loss of data or business interruption.

Where a guarantee cannot be excluded but liability can be limited, our liability is limited to resupplying the services or paying the cost of having them resupplied.

13. Website use

Content on veleria.com.au, including text, images, branding and code, belongs to Veleria and may not be reproduced without permission. The website is provided as-is for general information; it is not professional advice for your specific circumstances.

14. General

These terms are governed by the laws of Victoria, Australia, and the parties submit to the non-exclusive jurisdiction of its courts. If any clause is found unenforceable, the remainder continues in effect. A failure to enforce a clause is not a waiver of it.

We may update these terms from time to time; the current version will always be published on this page and applies to engagements entered into after its date.