IND-01 · NDIS providers
Careforparticipants.We handle the paperwork.
Participant records, compliant notes, rostering and claim-ready data in one system built for how providers actually run. Made by the studio behind VelCare.
VelCare
Built for providers
Our platform for NDIS providers, born from a real Melbourne provider hitting the limits of spreadsheets.
1 place
Everything lives
Participants, plans, notes, incidents, credentials and claims, connected instead of scattered across drives.
$0
Per-participant fees
You own the system outright. No per-seat, no per-participant pricing scaling against your growth.
The shift
Same business. Different day.
Before
Typed into Word docs at the end of shift, saved into folders by memory, hunted down at audit time.
After
Logged from a phone in under a minute, tied to the shift and participant, timestamped, instantly searchable.
Before
An audit request means a scramble through drives, inboxes and one person’s recollection of where things live.
After
Every note, incident and credential check for any participant assembled in minutes, structured the way the Commission expects.
Before
A master spreadsheet only one coordinator understands, texts confirming shifts, clashes found on the day.
After
Availability, qualifications and participant preferences matched in one view. Workers see their shifts on their phones.
Before
Month-end reconstruction of what was delivered, cross-referencing rosters against notes against invoices.
After
Supports mapped as they are delivered. Claim-ready data exists continuously, not rebuilt monthly.
What we build
Built around how providers actually run.
Participant records
Plans, goals, service agreements, contacts and documents in one profile. The full picture in one search.
Progress notes
Fast enough that workers actually write them. Structured, timestamped, tied to shifts and compliant by design.
Rostering
Staff availability, qualifications, participant preferences and travel matched without the master-spreadsheet ritual.
Incident management
Recorded in the structure the Commission expects, with actions, evidence and sign-off trails built in.
Credential tracking
Screenings, first aid, training expiries. Alerts fire before anything lapses, not after.
Claim-ready data
Supports delivered map cleanly for billing as they happen. Month end stops being archaeology.
Honest verdicts
Your current stack, honestly assessed.
We build custom software, and we will still tell you when you do not need it. Keep what works, replace what fights you.
Xero
✓ KeepExcellent at accounting. We integrate with it rather than replace it, syncing invoices and payments automatically.
Dedicated NDIS platforms
~ DependsIf one fits your delivery model, use it. Custom wins when your service mix does not match their templates or per-participant pricing compounds against growth.
Generic CRMs (HubSpot etc.)
→ ReplaceBuilt for sales deals, not participants, shifts and evidence. Compliance cannot be bolted on as a plugin.
Spreadsheets as the system
→ ReplaceFine for analysis, dangerous as a multi-user compliance record: no audit trail, no permissions, silent errors.
Shared drives for documents
~ DependsFine for storage, weak as structure. Documents belong attached to participants and shifts, not filed by folder-naming discipline.
“Veleria has exceeded my expectations and really put everything into my CRM. Great communication throughout and would recommend them to anyone. Very professional and competitive pricing!”
Mina Bardic
MapleCare Support · Google review
5.0 · Verified
Questions
Asked by every
provider owner.
If yours is not here, it is a thirty-minute call away from answered. Free, no obligation, no pitch.
Ask it directly →01What does custom NDIS provider software cost?+
Every build is quoted fixed after a free scoping call, based on which modules you need: participant records, notes, rostering, incidents, credentials, claims. Typical Australian ranges are covered openly in our NDIS software guide on the blog. Unlike platform subscriptions there are no per-participant or per-user fees, ever.
02How is this different from existing NDIS platforms?+
Platforms assume a template delivery model and charge per participant or per user forever. Custom software is built around your actual service mix and workflows, owned outright, with your terminology and your compliance structure as the skeleton rather than a plugin.
03Can you migrate our existing participant data?+
Yes. Migration from spreadsheets, shared drives and existing platforms is scoped into the project, with data cleaned and structured on the way in. Your history arrives intact.
04Is the data secure and audit-ready?+
Role-based access, full audit trails on every change, encrypted connections and Australian data hosting options are standard. The system is designed so an audit request is an export, not an excavation.
05How long does a provider platform take to build?+
A focused first version, usually participant records plus notes, typically ships in 8 to 12 weeks, then grows module by module. You are not waiting six months for everything before anything goes live.
06Do you understand NDIS compliance requirements?+
We built VelCare, our platform for NDIS providers, working directly with a Melbourne provider. Practice standards, note structures, incident reporting expectations and credential requirements are the foundation of how we design these systems, not an afterthought.
Ready to run your provider on one system?
Tell us how your business actually runs. We will scope it properly, quote it fixed, and tell you honestly if custom is not the right answer.
Free scoping call · Fixed quote within days · No obligation
Custom Software for NDIS Providers | Built for Compliance | Veleria
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