Privacy Policy

1. Introduction

Veleria ("we", "us", "our") operates veleria.com.au and provides AI-powered assistant services for personal use and business automation. This Privacy Policy explains how we collect, use, disclose, and safeguard your information in compliance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Information We Collect

Personal Information

• Name, email address, phone number, and business details
• Payment information (processed securely via Stripe)
• Voice recordings and transcripts when using voice features
• Calendar, task, and contact data you sync with our AI
• Customer data you upload to our business platforms

Usage Data

• IP address, browser type, device information
• Pages visited, features used, time spent on platform
• AI assistant interactions and conversation logs

3. How We Use Your Information

• To provide and maintain our AI assistant and platform services
• To personalise your AI assistant experience
• To process payments and prevent fraud
• To send service updates and support messages
• To improve our platform (using anonymised data)
• To send marketing communications (you can opt out)

4. AI Data Processing

• Voice data is processed in real-time and not permanently stored
• Your data is never used to train third-party AI models
• You can delete your AI conversation history anytime
• Business platform data is kept separate from personal data

5. Data Storage & Security

Your data is stored on secure, enterprise-grade infrastructure with:

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• Regular security audits and penetration testing
• Multi-factor authentication for all accounts
• Daily automated backups with 30-day retention

6. Your Rights Under Australian Law

Under the Privacy Act 1988, you have the right to:

• Access your personal information held by us
• Request correction of inaccurate information
• Request deletion of your data
• Export your data in a portable format
• Opt out of marketing communications
• Lodge a complaint with the OAIC

To exercise these rights, contact us at privacy@veleria.com.au. We will respond within 30 days.

7. Third-Party Services

We use trusted third-party services:

• Stripe: Payment processing (PCI DSS Level 1)
• Google Calendar API: Calendar sync
• Email delivery: Transactional and service emails

8. Overseas Disclosure

Some third-party providers may process data outside Australia. We ensure recipients comply with the APPs or similar privacy regimes.

9. Children's Privacy

Our services are not intended for individuals under 18. We do not knowingly collect information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes via email at least 14 days before they take effect.

11. Contact Us

If you have questions about this Privacy Policy:

Email: privacy@veleria.com.au

Phone: 0478 333 107

Address: Melbourne, Victoria, Australia

If not satisfied, you may lodge a complaint with the OAIC at www.oaic.gov.au